CX services for specific industries
Automotive, Mobility, and Transport
In the midst of a rapidly evolving automotive industry, we guarantee a premium customer experience throughout the entire customer journey. That means reshaping the purchase experience even from the offline to the virtual world, designing the entire retail process and providing our experts e-Sellers, to ensure a professional sales consultancy.
For global markets, we define and plan commercial and service campaigns. We employ advanced customer clustering on a large scale, implement operating models to enhance sales performance and we offer comprehensive support in after-sales processes.
We can provide on-site coaching for dealership improvements and assist in setting up dedicated customer operations centres.
For global markets, we define and plan commercial and service campaigns. We employ advanced customer clustering on a large scale, implement operating models to enhance sales performance and we offer comprehensive support in after-sales processes.
We can provide on-site coaching for dealership improvements and assist in setting up dedicated customer operations centres.
Featured case
The world’s first automotive store in the Metaverse
A project for the leading global automaker and mobility provider, one of the largest automakers in the world.
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Automotive, Mobility and Transport
Customer management automation of the Online Store
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Automotive, Mobility and Transport
Thales GTS: Operating Control Centre redesign
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Automotive, Mobility and Transport
e-Sellers: online car sales with human touch
Want to collaborate?
Together, we'll craft a robust strategy to elevate the entire customer experience, fostering greater satisfaction, loyalty and, ultimately, driving business growth.