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News
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The future of CX is a human–digital ecosystem
AI, data and new operating models are reshaping Customer Experience. Our CEO Francesca Gabrielli explains how to turn this transformation into value.
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From Static Dashboards to Predictive Banking
Predictive banking is redefining how financial institutions use AI in banking to anticipate risk, reduce churn, and improve customer experience.
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People's Voice 2025
From digital saturation to the evolving role of AI, Assist Digital’s new report captures user insights from Europe, the United States, and Asia.
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Intelligent Operations for CX
Read the report - Europe and the Nearshore 2025 - by Peter Ryan Strategic Advisory.
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Synthetic users in Pharma: how AI supports customer and Marketing insights
Using AI-powered synthetic users to generate customer insight, validate engagement strategies and accelerate marketing decisions in Pharma.
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Assist Digital acquires DSaF and accelerates the AI-first transformation of Customer Management in Germany
A strategic step to extend Intelligent Operations, GenAI and Data-Driven Customer Experience services and solutions in a key market.
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Insurance – Innovation Summit 2025: Innovation is the new insurance strategy
Our vision, technology, and game-changing solution for the future of Insurance.
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Assist Digital acquires majority stake in Hyntelo: a new European Hub for artificial intelligence and data valorization in customer experience
This strategic move strengthens Assist Digital’s position within the European AI-for-business ecosystem.
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Assist Digital strengthens CRM and Cloud technology adoption with the acquisition of Be Simple
A strategic move to accelerate the adoption of cutting-edge CRM and Cloud platforms supporting marketing, sales, and customer service, and to drive the digital transformation of...
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AI and Customer Management: our insights for the event of Osservatori Digital Innovation
Find out how AI is transforming Customer Service and driving business value
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People's Voice 2024
The report explores user trends, behaviors, and needs based on in-depth qualitative and quantitative UserResearch.
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Will GenAI be the engine of innovation?
Key insights from Prof. Andrea Bonaccorsi and industry leaders, at our Digital Talk event in Milan.
