Customer Experience Services
Elevate customer satisfaction with our experience services
We support our clients during every phase of the customer Life Cycle, improving customer intimacy and elevating business performance.
Strongly focused on a user centric approach, we leverage the integration of human expertise and artificial intelligence to craft relevant customer experience. We provide digital and AI solutions to optimise business processes and operating models with the aim to generate value on a global level.
CX Consulting
We help large companies develop digital processes that transform marketing, sales, and service performance. Through deep knowledge of cutting-edge CX technologies and generative AI applications, we assist companies throughout the digital transformation process, optimising business processes and our clients' operating models.
CX Design
We offer a comprehensive range of design services, encompassing service and brand positioning, business design, and design execution. We focus on a user-centric approach and highly regard gathering insights and feedback from end-users to keep long-lasting business relevance. We create meaningful customer experience across each touchpoint mobile, web, voice, messaging, AI and emerging technologies.
CX Operations
With about 6,000 highly trained customer agents covering more than 15
languages across 25 contact centres in EMEA region, inshore and nearshore, we can provide large enterprises with industry-leading performance in customer operations.
We adopt an hybrid approach that blends human and artificial intelligence to increase the quality and the service capacity of our operational services.
CX Advanced AI solutions
For over 20 years, we have been an AI centre of excellence dedicated to keeping up the technological advancements to elevate customer experience providing hybrid services. We blend human and artificial intelligence to deliver exceptional customer experiences. By embracing the game-changing Large Language Model (LLM), we enhance all conversations and interactions between brands, customers, and employees.
CX Technology
With over 250 software engineers, technology architects, RPA and AI experts, we design, develop and manage digital solutions and IT infrastructures. We use a wide range of development languages, frameworks, RPA platforms and AI solutions to provide meaningful customer interactions.
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Nominow
A Customer Data platform, the last link in your carefully constructed marketing, sales and service technology stack.
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GenerativeAI solutions
Future-proof your customer service with our cutting-edge Generative AI-based solutions.
